FAQ'S

Does Être Panache Couture have more than one branch?

We only have one branch currently in Surrey, BC. Please feel free to visit us anytime during business hours. There are no appointments necessary.
Do you make customized outfits ?

Sorry we do not offer custom made outfits, we only offer ready to wear , stitched outfits currently.
What is the return policy?

Our return policy can be found on our website under the "Returns" tab.
How can I cancel an order?

You can cancel an order by contacting our customer service team as soon as possible. If your order has already been shipped, it cannot be canceled.
What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team as soon as possible.
What are the payment methods accepted on the website?

We accept all major credit cards, and other secure online payment methods.

Still have a question about our products? Contact us and we’ll get back to you ASAP.